Our story hit The Consumerist today, which is fantastic. It's like we're one screw closer to having the couch we paid for!
I'm going to go into this next round with customer service as energized as ever.
Target's supplier of the couch, Homelegance, Inc. took some time to track down, as I guess they take a backseat with Target, allowing the furniture to appear as Target's own brand, or no discernable brand for that matter. Their website was down until recently, but I had contacted them without response a few weeks back. Today, I read this on their FAQ page.
How can I receive parts and/or services for the furniture I purchased? Please request all parts and/or services through your authorized Homelegance, Inc. dealer.
More updates to come and then possibly... the in-store return. Anyone in the Orlando area want to join us for the event? There are eight pieces of the couch and I figure we could certainly make this the parade that I've been promising Target.
Get out last year's Halloween costumes!
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