I received a letter from Target in the mail today. Felt a credit card inside, but I applied for a Target Visa something like two years ago, back when I had bad credit.
Turned out to be a $10 Target gift card and an official response to the email I sent them with my thoughts on Sutton & Dodge. If you'd like a refresher on all of that, you can read the original post.
Dear Christian Stella:I'm sorry that you were disappointed with the Sutton & Dodge steaks you bought at Target. I know how frustrating it can be when an iten doesn't work out, and I hope we can help you out.
Sutton & Dodge are fictional characters meant to represent steakhouse quality Angus beef that is only sold at SuperTarget. Hormel Foods has been in existence since 1890 and is a reputable company producing quality products.
I have contacted Hormel on your behalf to share your complaints about the steaks you bought, and they have invited you to call them at 800-555-5555 to further discuss your issues with the steaks. They will send your comments to the marketing personnel handling the Sutton & Dodge brand. You can also email my contact person at Hormel directly if you would like.
Fresh For Less - That's what shopping for groceries at Target is all about.
Wow... they gave me customer satisfaction AND a more direct way to gripe straight to Hormel!
I just think it's funny that a Google search on Sutton & Dodge pops my post on them up as the first result. Target.com comes up second. I'm still getting a few hits a week from people searching the brand.
In defense of Target's steak "items" for a minute... I will say that I tried to buy a steak at Wal-Mart the other day and that is simply impossible. When it comes to fake, injected, watery meat balloons--everyone but Publix and Winn-Dixie is doing it now and Target's Sutton & Dodge are the only ones that actually look like nice cuts of meat.
But that doesn't mean that they aren't overpriced for something that is a partial water product. And that doesn't mean that the marketing of the meat is truthful in any way. I could have guessed that they would say that the 1890 date was when Hormel was founded, but these steaks are not being marketed as a Hormel product.
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